Frequently Asked Questions About Our IT Services

Quickly find clear answers to your questions about our IT services, cybersecurity, and digitization.

General

Essential information to better understand our approach, services, and how we work.

Getting started with Eosium is a simple, no-obligation process focused on understanding your unique needs. Here’s how we work:

  1. Initial contact: Simply reach out to us through our online form to schedule a first discussion.
  2. Free, in-depth analysis: We conduct an initial assessment of your technology environment, business processes, and growth objectives. This step allows us to understand your reality, whether you are a solopreneur in Montréal, a manufacturing SMB in Ontario, or a medical clinic in Alberta.
  3. Tailored recommendation: Based on this analysis, we present you with a clear and detailed proposal, including solutions and packages specifically adapted to your needs and budget. We explain each element clearly for full transparency.

Our goal is to show you the value we can bring from the very first conversation, acting as a true strategic partner.

Absolutely. We firmly believe that small businesses, very small businesses, and solopreneurs deserve the same level of security and technology performance as large enterprises. Our solutions are specifically designed to be accessible, scalable, and adapted to your reality:

  • Tailored packages: From the Solopreneur Pack, which includes essentials such as an M365 licence, backup, and antivirus, to the Essential MSP package for growing teams, we offer a range of solutions that adapt to your budget and technology maturity level.
  • Cloud-First approach: We prioritize cloud solutions that minimize initial hardware investments and offer maximum flexibility, allowing you to pay only for what you use.
  • Security from the start: We integrate cybersecurity and compliance best practices, including Law 25 and PIPEDA, from the very beginning, protecting you from threats and helping you avoid major remediation costs in the future.

Our mission is to provide you with the technology tools you need to compete with larger organizations, with confidence.

Yes, absolutely. Although our roots are in Quebec, our infrastructure and expertise allow us to serve businesses across Canada. We already support clients from coast to coast.

  • Efficient remote support: Thanks to our advanced remote management and monitoring tools, we can manage and secure your infrastructure proactively, wherever you are located.
  • Pan-Canadian expertise: Our knowledge of different provincial regulations, such as PHIPA in Ontario, HIA in Alberta, and PIPA in British Columbia, allows us to provide relevant compliance guidance regardless of your location.
  • On-site intervention: For needs that require a physical presence, we have a network of reliable partners across the country to ensure fast on-site intervention when necessary.

Whether you are in Montréal, Toronto, Calgary, or Vancouver, you can count on the same level of service and expertise from Eosium.

Flexibility is at the heart of our offer. We know that your business needs evolve, and our packages are designed to grow with you.

  • Modular and scalable: Our packages are structured to adapt to your growth. You can easily move from one package to another as your team grows or as your security and strategic needs become more complex.
  • À la carte services: In addition to our packages, you can add specific services à la carte. For example, you may need a one-time digital transformation project or cybersecurity training for your employees, without having to change your package.
  • Personalization: We take the time to understand your unique needs during our initial analysis, and we can personalize our packages to ensure they perfectly match your reality.

Managed IT Services

Answers about IT outsourcing, technical support, and proactive infrastructure management.

We offer both models for maximum flexibility, because we know every business has different needs:

  • Managed IT Services (MSP): This is our flagship offer for total peace of mind. This proactive model includes unlimited support, 24/7 monitoring, cybersecurity management, backups, and strategic guidance. It is the ideal solution for businesses that want to fully outsource their IT and focus on their growth.
  • Occasional Support and Hour Banks: For businesses with an internal IT team or more occasional needs, we offer on-demand support or prepaid hour banks. This gives you access to our expertise for specific projects, complex issue resolution, or additional resources when needed.

Regardless of the model, you benefit from the expertise of our certified team.

Yes, cybersecurity is at the heart of everything we do. We do not see it as an option, but as the foundation of a healthy technology environment. Our cybersecurity approach is complete and multi-layered:

  • Advanced Protection: We go beyond traditional antivirus with detection and response solutions, including EDR, that identify and neutralize sophisticated threats such as ransomware.
  • Continuous Monitoring: Our experts monitor your systems 24/7 to detect suspicious activity and respond before it becomes a major incident.
  • Business Continuity: We implement robust backup strategies and disaster recovery plans to help your business recover quickly from a cyberattack with minimal data loss and downtime.
  • Compliance Support: We guide you through the regulatory landscape. Whether it is Law 25 in Quebec, PIPEDA federally, or provincial health information protection laws such as PHIPA in Ontario or HIA in Alberta, we help ensure your practices and technologies remain compliant.
  • Training and Awareness: Technology alone is not enough. We offer training to educate your employees on phishing risks and security best practices, turning your weakest link into your first line of defence.

Our “unlimited support” offer, included in our MSP Business and Strategic packages, is designed to give your team complete peace of mind and maximum productivity. Here is what it means in practical terms:

  • Complete User Assistance: Your employees can contact us as often as needed for any IT issue, whether by phone, email, or through our client portal. This covers software issues, hardware problems, and more.
  • Proactive Incident Resolution: This includes not only resolving the issues you report, but also the issues we detect through our 24/7 monitoring, often before they affect your work.
  • Day-to-Day Task Management: New employee onboarding, former employee offboarding, access management, and permissions are included.
  • What is excluded: Unlimited support covers daily operations. Major projects, such as a full server migration, a new ERP deployment, or an office move, are not included and are handled as separate project proposals. We always clarify this distinction transparently in our service agreements.

Yes, we have deep expertise in the Microsoft 365 ecosystem and provide complete management:

  • Account and Licence Management: We manage user account creation, changes, and deactivation, and we optimize your licences so you only pay for what you actually need.
  • Advanced Security: We go far beyond basic configuration. We implement advanced security policies such as multi-factor authentication, phishing protection, email encryption, and data loss prevention policies.
  • User Support: We provide complete support for your employees across the Microsoft 365 suite, including Outlook, Teams, SharePoint, and OneDrive.
  • Complete Backup: It is important to understand that Microsoft does not provide a complete backup of your data. We fill that gap by backing up your entire M365 environment, including emails, files, and more, to a secure and independent location.

Our managed backup service is much more than a simple copy of your data. It is complete insurance for your business continuity.

  • 3-2-1 Strategy: We follow the industry best practice: at least three copies of your data, on two different types of media, with one copy stored off-site in a secure Canadian data centre.
  • Complete Coverage: We configure and monitor backups for your servers, workstations, and critical cloud data, including your Microsoft 365 environment, such as email, OneDrive, SharePoint, and Teams, as well as Google Workspace.
  • Monitoring and Testing: We do not simply configure backups and leave them there. We monitor them daily to make sure they run correctly. We also perform regular restore tests, included in certain packages, to ensure your data can be recovered when needed.
  • Personalized Retention: We work with you to define retention policies that meet both your operational needs and your legal and regulatory obligations.

With our service, a backup is not just a copy. It is a recovery guarantee.

Yes, and it is a key differentiator in our approach. We offer virtual CIO and virtual CISO services to provide high-level strategic guidance without the cost of hiring a full-time executive.

  • Strategic Alignment: Our vCIO works with your leadership team to ensure your technology is not only functional, but actively supports your long-term business goals.
  • Budget Planning: We help you plan and optimize technology spending, ensuring every dollar invested generates maximum return on investment.
  • Technology Roadmap: We develop a clear roadmap for the evolution of your infrastructure, anticipating future needs and planning migrations and upgrades proactively.
  • Governance and Compliance: Our vCISO oversees your security posture, manages risk, and helps ensure you remain compliant with the evolving regulations in your industry.

This service, included in our higher-tier packages or available à la carte, turns your IT from a cost centre into a true growth engine.

Digitalization and Automation

Questions about process optimization, automation, and digital transformation for SMEs and entrepreneurs.

Our digital solutions are designed for solopreneurs, small businesses, and SMEs looking to automate their operations, improve productivity, and modernize their technology environment, regardless of their industry.

Yes. We analyze your current environment and integrate your existing tools to ensure smooth data synchronization and a transition with no disruption to your operations.

The timeline depends on the complexity of the project. A digital assessment is completed upfront to establish a clear roadmap with realistic timelines and priorities tailored to your business.

Yes. We provide post-deployment support to ensure your solution works properly, your team is comfortable using it, and adjustments can be made as your needs evolve.

Communication and Collaboration

Everything you need to know about collaborative tools, hybrid work, and modern team communication.

Yes. Our solutions integrate seamlessly with Microsoft Teams, Google Workspace, and other collaboration tools to centralize your communications and improve your team’s productivity.

Absolutely. IP telephony allows your employees to make and receive business calls from anywhere, on a computer or mobile phone, while keeping the company number.

Yes. We implement advanced security protocols, including communication encryption, secure authentication, and access protection to ensure the confidentiality of your exchanges.

Digital Marketing and Visibility

Advice and answers to improve your online presence and digital marketing strategy.

Timelines vary depending on the strategy used. Advertising campaigns can generate quick results, while SEO produces sustainable results over the medium and long term. We define realistic goals from the start.

Yes. We offer complete services including organic SEO, Google Ads, social media advertising, and campaign optimization to maximize your visibility and return on investment.

Yes. You receive clear, detailed reports on your campaign performance, including traffic, conversions, leads, and key performance indicators (KPIs).

Absolutely. We analyze your market, competitors, and goals to create a personalized strategy tailored to your industry and target audience.

Industry

How are your services specifically adapted to the challenges of the healthcare sector in Quebec?

We understand that medical clinics face unique challenges where technology is both an essential tool and a major source of risk. Our “Secure Healthcare” offering is specifically designed to address these needs:

  • Strict regulatory compliance: We understand the legal frameworks that govern your practice. Our solutions are designed to support compliance not only with Law 25 in Quebec, but also with provincial privacy principles such as PHIPA in Ontario, HIA in Alberta, PIPA in British Columbia, HIPA in Saskatchewan, and PHIA in Manitoba. This is essential if you collaborate with partners outside the province or offer interprovincial telemedicine services. We ensure strong protection of personal health information.
  • EMR integration and support: We have deep expertise with the main Electronic Medical Records systems used in Quebec, such as Omnimed and Medesync. We act as your single point of contact, managing communication with vendors and providing direct support to your users to optimize daily use.
  • Critical infrastructure security: We protect your systems against cyberattacks, which heavily target the healthcare sector. This includes securing your networks, protecting your medical imaging systems (PACS/RIS), and implementing robust continuity plans to ensure uninterrupted access to patient records.
  • Telemedicine and patient portals: We deploy and support secure, compliant teleconsultation platforms while managing and securing patient portals for appointment booking and access to results.

Our approach allows you to focus on patient care, knowing your technology is secure, compliant, and high-performing.

Confidentiality is the cornerstone of your profession, and it is central to our service offering for professional firms. We understand that protecting professional secrecy and your clients’ financial information is non-negotiable.

  • Professional-grade security: We deploy a multi-layered security architecture to protect your data against unauthorized access and cyberthreats. This includes encryption of data at rest and in transit, multifactor authentication (MFA), and advanced threat detection systems.
  • Compliance with Law 25 and PIPEDA: Our services are designed to help you meet your obligations under Law 25 and the federal PIPEDA. We help you implement data management policies, manage consent, and prepare incident response plans that meet the notification requirements of the Barreau du Québec, the Ordre des CPA, or the Chambre des notaires.
  • Secure document management: We help you implement document management systems that not only improve efficiency, but also provide granular access control, complete audit trails, and secure long-term archiving.
  • Secure collaboration and mobility: We implement solutions such as Microsoft 365 configured to allow your teams to collaborate and work remotely securely, without compromising the confidentiality of client files.

With Eosium, you can be confident that your technology infrastructure acts as a fortress protecting your most valuable asset: your clients’ trust.

The shift toward Industry 4.0 offers tremendous potential, but it also exposes manufacturers to new, sophisticated threats. Our approach is designed to secure your digital transformation without slowing innovation.

  • Secure IT/OT convergence: We understand the distinction and challenges of convergence between information technology and operational technology. We work to segment your networks to isolate industrial control systems such as SCADA and PLC from business networks, reducing the attack surface.
  • Ransomware protection: Manufacturing is a top target for ransomware, which can paralyze production. We deploy defence-in-depth strategies, including network monitoring, industrial endpoint protection, and disaster recovery plans designed to minimize downtime.
  • Compliance and standards: We help you navigate the regulatory landscape, including Law 25 requirements for employee and customer data, and align with recognized cybersecurity frameworks such as the NIST Cybersecurity Framework and IEC 62443 for industrial control system security.
  • Legacy system management: We know that many plants operate with older equipment that was not designed to be connected. We develop strategies to secure these systems through compensating controls, allowing you to modernize production at your own pace.

Our goal is to make your plant not only smarter and more efficient, but also more resilient against threats, ensuring continuity of operations.

For retailers, customer trust is essential, and it depends on a smooth and secure shopping experience, whether in store or online. Our approach covers every aspect of your technology environment.

  • PCI DSS compliance: Protecting payment card data is an absolute requirement. We help you achieve and maintain PCI DSS compliance by securing your network, encrypting cardholder data, and implementing strict access controls.
  • Customer data protection, Law 25: Beyond payments, Law 25 requires you to protect all personal information belonging to your customers. We help you implement strong privacy policies, manage consent for email marketing in compliance with Canada’s anti-spam law, and secure your customer databases against breaches.
  • E-commerce security: We protect your e-commerce platform against common attacks such as SQL injection, cross-site scripting, denial-of-service attacks, and online fraud. We ensure your site remains highly available so you never miss a sale.
  • Unified omnichannel experience: We understand that technology must support a seamless customer experience. We help you securely integrate your point-of-sale systems, inventory management systems, and e-commerce platform to give you a 360-degree view of your operations.

We work with you to turn security and compliance into a competitive advantage, strengthening customer trust and loyalty.

Service businesses need technology that adapts to their pace of growth without creating unnecessary complexity or unpredictable costs. Our MSP approach is designed to be flexible and scalable.

  • Predictable cost model: Our MSP packages are structured to provide fixed, transparent monthly pricing, allowing you to budget accurately and avoid surprises. You know exactly what you are paying for and what you are getting.
  • Frictionless scalability: Whether you add an employee or open a new office, our cloud infrastructure and standardized processes allow for fast and smooth onboarding. Your technology grows with you.
  • Productivity and collaboration: We deploy and optimize modern collaboration tools such as Microsoft 365, Google Workspace, Teams, and Slack, enabling your teams to work efficiently wherever they are. We also provide training and support to maximize adoption.
  • Security and compliance: Even during rapid growth, security cannot be neglected. We integrate cyberthreat protection and Law 25 compliance from the start, helping you avoid remediation costs later.

Our goal is to become an extension of your team, allowing you to focus on delivering value to your clients while we take care of your technology.

We understand that startups and growing businesses need to maximize every dollar invested. That is why we have developed solutions specifically adapted to your needs and budget reality.

  • Solopreneur Pack: For individual entrepreneurs and very small teams, we offer a basic package that includes the essentials: Microsoft 365 licensing, automatic backup, basic antivirus, and email support. It is solid protection at an accessible price.
  • Essential MSP Package: For teams of 3 to 14 employees, our Essential package offers proactive monitoring, advanced EDR cybersecurity, and responsive support through a block of hours. You get enterprise-level protection without a massive investment.
  • Cloud-first approach: We prioritize cloud solutions that eliminate initial hardware investments and provide maximum flexibility. You pay for what you use and can increase or reduce your resources based on your needs.
  • Security by design: We help you integrate cybersecurity and compliance best practices, including Law 25 and PIPEDA, from the start. This is much less costly than fixing problems later. We guide you in setting up data governance adapted to your size.

Our mission is to make enterprise-grade technology accessible to businesses of all sizes, giving you the tools to compete with much larger organizations.

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