IT Service Packages for SMBs and Entrepreneurs
Flexible solutions to support your digital growth.
MSP Essential
For 3 to 14 employees
- Microsoft 365 Standard licences
- Proactive monitoring and maintenance
- EDR cybersecurity protection, including anti-ransomware
- Reactive support through an hour bank
- Device fleet management, including inventory, licences, and lifecycle
- Managed backups and restoration, as needed
MSP Business
For 10 to 25 employees
Everything in Essential +
- Unlimited support by phone, email, and on-site
- Microsoft 365 / Google Workspace management
- Advanced backups for workstations, OneDrive, and email
- Enhanced supervision and alerts
- Priority intervention
MSP Strategic
For 25+ employees
Everything in Business +
- Disaster recovery plan, also known as DRP
- Annual cybersecurity training
- Quarterly IT consultation and strategy
- Continuous optimization and governance
- Executive advisory support, including vCIO, vCISO, and vCTO
- Proactive maintenance
- Managed backups
- Advanced cybersecurity, including EDR
- Workstation monitoring
- No unlimited support included
Are You a Solopreneur?
This is for you
Basic Solopreneur
Pack
- Microsoft 365 Business Basic licence
- OneDrive/email backup
- Basic antivirus
- Antivirus de base
Complete Solopreneur Pack
- Microsoft 365 Business Standard licence
- Proactive monitoring and maintenance
- Advanced EDR
- Complete backups + OneDrive/email
- Complete management
- 30 minutes/month of technical support
Specialized Packs
Add a pack based on your industry
Medical
Clinic • EMR • Imaging
Secure Health
- Law 25 compliance
- Advanced security
- Medical backups
- Priority support
- Annual training
Advanced EMR Support
- Complete communication management with the EMR provider, such as Omnimed, Medesync, and others
- Direct user support for EMR usage questions
- Assistance with configuring forms, requests, and reports in the EMR
Medical Imaging (PACS/RIS)
- Maintenance and monitoring of the PACS server, also known as Picture Archiving and Communication System
- Long-term archiving management for DICOM images
- Network performance optimization for transferring large image files
- Support for high-performance viewing workstations
Telemedicine & Patient Portal
- Deployment and support of a secure and compliant teleconsultation platform
- Patient portal management for appointment booking and results consultation
- Technical support for patients using telemedicine services
Professional Firms
Lawyers • Notaries • CPAs
Secure Professional
- Business software support
- Annual compliance audit
- Compliant backups
- Electronic signature
- Secure document management
Productivity & Collaboration Module
- Secure VoIP
- Video conferencing
- Preconfigured document management
- Integrations
Manufacturers
OT • ERP/MES • BI
Assessment & 4.0 Strategy
- Audit of existing IT systems and processes
- Analysis of automation opportunities
- Cybersecurity and risk assessment
- Digital transformation strategy
- Personalized technology roadmap
- Tool and infrastructure recommendations
Industrial Management & Support
- Maturity assessment
- ERP/MES integration
- OT network security
- Production dashboards
Service Businesses
CRM • Productivity • Automation
CRM & Sales
- CRM setup and configuration
- Lead and sales pipeline management
- Client follow-up automation
- Email and form integration
- Dashboards and performance reports
- Synchronization with marketing tools
Client Experience & Productivity
- Internal process automation
- Collaborative tools and workflows
- Centralized communications
- Team productivity optimization
- Omnichannel client experience
- Tracking dashboards and key indicators
Ready to Simplify Your IT?
Tell us about your team, your tools, and your priorities. We’ll get back to you with a clear recommendation.